No Quibble Returns
We hope you are pleased with your order. If anything you have ordered does not live up to your expectations just return it to us unused, in its original packaging, for an exchange or refund within 35 days.
Unless the item is faulty, return postage will be at your cost. It is important that the goods are returned in the best possible condition so please pack them appropriately.
In the unlikely event that a product is faulty, please email email@example.com or call our customer service team on 0333 240 6038 (Mon – Friday 9am – 7pm, Sat 9am – 5pm). We will advise where and how the items should be returned and provide the appropriate paperwork. We will exchange or refund any faulty goods at our expense provided they have not been damaged through misuse. This guarantee does not affect your statutory rights.
We are sorry but earrings, food, personalised products and self-assembly furniture (once partly or wholly assembled) cannot be refunded or exchanged unless faulty.
We will refund you as promptly as possible, usually within 14 days of the goods being returned to us. If you have provided an email address, we will email you to advise you when the refund has been processed.
If you have requested an exchange, a replacement order will arrive in approximately 7 days.
To return an item
Complete the form on the reverse of your delivery note, enclose it in your parcel and send it with the returned items using the pre-printed label overleaf (unless advised otherwise by Customer services). Don’t forget to affix the correct postage to the package. We recommend that you use the cheapest method possible and obtain a free proof of posting from the post office as you are responsible for the goods until they reach us.
If you have lost your Returns Form, or need an extra copy, you can download a blank copy of the Returns Form here. Please print and send with the returned items.
Museum Selection Returns Department,