Coronavirus update

Amid the developing Coronavirus outbreak, the health of both our customers and team members is our biggest priority. We are closely following Government advice and have increased our hygiene procedures across our head office and warehouse. Our warehouse remains operational. We are continuing to fulfil and deliver your orders with our team working split shifts to keep the warehouse running safely. Where possible, our customer service team is working from home, so will be answering phone calls and emails between the hours 9–5 only.

We have a well established and dedicated customer service team at our warehouse in the Lake District, which you can contact by whichever means is best for you.


We aim to respond to all emails within 48 hours excluding weekends and public holidays.


For any customer service enquiries, please call 0333 240 6038. Calls to this number cost no more than a national rate call to a UK 01 or 02 number.

For all overseas enquiries, please call +44 (0) 333 240 6039.

To place an order over the phone, please call 0333 240 6036.

(Calls made from landline and mobile phones are charged at national landline rate. Please check your phone service provider for details.) UK residents only.

For all overseas enquiries, please call +44 (0) 333 240 6039.

Opening Hours

Monday - Friday


Sunday & Bank Holidays

9am - 6pm

9am - 5pm


Live Chat

For a quick response to your query you can use our live chat service in the bottom corner of your browser. Please don't exit this page while using live chat because the chat will end.

Live Chat Opening Hours

Monday - Friday


9am - 5pm

9am - 5pm


Museum Selection

Keswick House

Lillyhall Industrial Estate

Branthwaite Road



CA14 4ED

We use Zoom FS to fulfil our orders. Some despatch correspondence may refer to them.