We deliver all over the UK and to many countries worldwide. Please read on for more information.
Covid-19 has inevitably caused some problems with manufacture and shipping worldwide and we apologise in advance if the item you would like to order is not available from stock. We are accepting Pre-orders on all items that we expect to receive on the date provided on the website. If those dates are extended by more than a week, we will notify you by email so that you can decide whether to continue to wait.
The health of both our customers and team remains our highest priority at this time. Our warehouse is following strict social distancing protocols in order to despatch orders reliably and safely during the coronavirus outbreak. Delivery companies continue to follow procedures for safe handling of mail and parcels and are now taking around 4 days to deliver rather than 48 hours.
Thank you for your continued patience and support.
Delivery company ‘failed delivery’ email Scam
None of our delivery companies will ever ask you for any payment for redelivery of a parcel. If you are in doubt, please contact us.
As a small business, we have elected to be transparent and charge for delivery and returns rather than adding these costs to our prices. Our delivery charges do not make money, and include the cost of packaging required to get your items to you safely. Wherever possible we avoid the use of plastic, but occasionally there is no sensible alternative.
We aim to use the most effective delivery service for the types of items we sell, and will choose your carrier based on the weight, size and fragility of the items you order.
Our delivery charges apply per order, with the exception of a modest surcharge for a 2-man delivery service for large items of furniture which are despatched separately
The cost of UK Standard Delivery is £4.99.
This includes delivery to the Highlands and Islands, Channel Islands and BFPOs.
Your order should arrive within 5-7 days.
For most orders we use Royal Mail or DPD.
If you have a delivery deadline, we would recommend using our next working day delivery option. However, please note that next working day delivery is not available on personalised products or products with a postal surcharge such as furniture.
If you are not at home, the driver will either put the parcel in a secure place and post a card advising you where they have left it, or leave a card asking you to call the depot to arrange another delivery. If you prefer, we can deliver to your work address or a neighbour, please specify a different delivery address at checkout.
Next Working Day Delivery
The cost of next working day delivery is £9.99.
Orders placed before 2pm Monday - Thursday will be delivered the following day.
Orders placed on Friday before 2pm will be delivered the following Monday.
Orders placed on Saturday and Sunday will be delivered the following Tuesday.
This service is only available to UK mainland addresses (excluding Scottish Highlands and the following postcodes: AB1-99, BT1-99, DD8-11, GY1-99, HS1-99, IM1-99, IV1-23, 25-27, 30-32, 36, 40-56, JE1-99, KA27-28, KW1-3, 5-17, PA20-49, 60-78, PH19-26, 30-44, 49-50, PO30-41, TR21-25, ZE1-99.)
Personalised items and those which are sent direct from our supplier, cannot be sent by Next Working Day Delivery.
Any item that is out of stock at the time of sending the Next Working Day Delivery order will follow once back in stock.
Please note that next working day delivery does not include deliveries on Saturdays, Sundays and Bank Holidays.
Delivery to a different address/gift recipient
If it is more convenient for you, we can deliver to a different address than your own, for example your place of work.
The delivery note will not show prices and we can also add your personal message for a gift.
We will send an order confirmation to your email address.
Delivery to multiple addresses
If you would like to have items sent to different addresses, please complete a separate order for each address. A separate delivery charge will be applied to each address.
Orders which contain items temporarily out of stock
When we receive an order, we will immediately despatch all the items that are available from stock. In the unlikely event of one or more items being out of stock, we will forward these on together as soon as they have all come back into stock. This minimises the impact on the environment and the inconvenience of multiple parcel deliveries, and also enables us to take pre-orders on out of stock items without extra charge. If all of your items are on pre-order your order will be despatched in one parcel once the final product has arrived. Full payment has been taken with your order. If you require any items on your order more urgently, please contact us by emailing firstname.lastname@example.org or by calling 0333 240 6038.
Personalised & Furniture Delivery
Personalised orders, some heavy/larger items and furniture can take 2-4 weeks for delivery. Some of these can only be delivered to UK mainland addresses. This will be indicated in the delivery information on the product page.
Next working day delivery is not available on these items.
The delivery company will only deliver to the door step of the ground floor and cannot allow their team members to enter a customer’s premises as their insurance does not cover this. Our apologies for any inconvenience this may cause. During Covid-19 restrictions, they are offering contactless delivery for your safety and peace of mind.
A delivery surcharge of £35 has been included in the price of heavy furniture for 2-man delivery. This will be indicated on the product in the delivery tab. Due to the current Covid-19 restrictions the 2-man delivery company can’t allow its team to enter a customer’s premises. They will only deliver to the door step or into the hallway on the ground floor and they are not able to remove packaging. Our apologies for the inconvenience this may cause. The delivery company will contact you in advance to arrange delivery.
We have many customers around the world and are delighted to send orders to many countries outside the UK, via airmail.
We sincerely apologise if we used to deliver to your country but are now not able to.
Please order online at https://www.museumselection.co.uk or by telephone on +44 (0) 333 240 6039. The countries we can send orders to are listed below in the delivery charges information.
Delivery to Europe should take 14-21 days, and outside Europe 14-21 days.
All deliveries will require a signature.
Please see the UK DELIVERY notes above for delivery to a different address and multiple addresses, and for orders which may include any item temporarily out of stock.
We regret next working day delivery is not available outside the UK.
A few of our items cannot be sent outside the UK for example, due to shipping restrictions. We have noted these in the item description.
Overseas Delivery Charges
Your delivery charge will be computed automatically based on the weight of the items you order. The charge will show on your online checkout, or be advised to you on the telephone if you have called to place your order.
Online, if your order would weigh more than the weight limits below, you will see a message prompting you to call +44 (0) 333 240 6039 for a delivery quote.
We are currently only delivering to the European countries listed below (as we have fiscal representation in these countries).
Orders will be delivered to these countries with customs duties and taxes prepaid ie there are no additional charges for our customers to pay.
Delivery to Europe will take around 14-21 days.
France, Germany, Republic of Ireland
£7.99 (up to 30kg)
Rest of World
We are currently delivering to the countries listed below.
Please note that you may be liable to pay customs duties and taxes locally. (Some countries however have value thresholds on personal imports below which these are not levied).
Rest of World 1
Australia, Canada, India, Turkey, Singapore, UAE, USA
£12.99 (up to 5kg), £59.99 (up to 30kg)
Rest of World 2
Hong Kong, New Zealand
£19.99 (up to 5kg), £79.99 (up to 30kg)
Rest of World 3
Andorra, Argentina, Bahrain, Belize, Bermuda, Brazil, Brunei, Cayman Islands, Chile, China, Costa Rica, Egypt, Falkland Islands, Indonesia, Jamaica, Japan, Jordan, Kuwait, Malaysia, Mauritius, Mexico, Morocco, Nepal, Oman, Peru, Philippines, Qatar, Saudi Arabia, South Africa, Sri Lanka, Saint Kitts, Thailand, West Indies
£19.99 (up to 5kg)