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Helpful Ordering Information

Where do I find my promotion code?

This code (e.g. M4500) can be found either above your name on the back cover of your catalogue or below the delivery name and address section on the order form inside the back cover. It is usually in a cream box.

How do I make my promotion code/offer voucher work?

When on the Payment page of the checkout, there are options on the right-hand side. There is a box below the text 'Please enter your promotion code here'. Enter your promotion code and click on the 'Enter promotional or discount voucher' button. Your offer should be applied to your basket. If you continue to experience problems, please call customer services on 0844 499 7130.

How do I cancel or add to my order?

If you place an order online in error, or want to add something to an order you have already placed please email service@museumselection.com  or call 0844 477 6550 and quote the order number from your confirmation email.

Why is the catalogue price different to the web price?

Prices can differ for web exclusive offers. Regular web customers are emailed details of latest promotions and sales. Catalogue prices are correct at the time they are printed.

Is your payment process secure?

Yes, we can assure you the payment section of our website is secure.

You may notice that the address bar will change the address from 'http' to 'https'. Depending on your browser settings, you may see a message notifying you of this.

You should also see a padlock symbol on secure pages. This is usually found next to the address bar in your browser, or in the footer bar.

Finally on the Museum Selection site, you will see a red 'Comodo' icon as you proceed through the checkout process. If you hover over that icon, you will see verification information that our site is authentic and secure for the date/time when you do this.
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